Fees & Billing
Your Health First, With Clarity and Confidence
We publish our fees and billing information to support transparency, informed financial consent, and compliance with Australian healthcare standards.
How Our Billing Works
Family Health Clinic Malvern is a private billing practice. Fees vary according to consultation length, time of attendance and the service provided. A Medicare rebate may apply if the patient and service meet current eligibility requirements. The difference between the clinic fee and any applicable rebate is the patient’s out-of-pocket cost.
We aim to provide clear information about expected fees before care is provided where practicable. Please ask reception for the current fee when booking, particularly if a procedure, treatment-room service, report or form may be required.
Procedures &
Specific Services
Skin procedures / ECG / dressings: Fees vary; your GP can provide an estimate before treatment.
After-hours, Weekends
& Public Holidays
A different fee schedule may apply, as shown on the website fees. If you call to book, we can provide the fees before you book; otherwise, refer to the website fees.
Cancellations /
Non-attendance
Missed appointments still do not incur a fee, but please cancel ahead of time so we can offer the slot to other patients.
Discount billing policy
We may give priority discounts to certain cohorts (e.g., children <15, concession/pension card holders) for selected services. Otherwise, private fees apply with Medicare rebates where eligible.
Rebates & claiming
You can claim your Medicare rebate on the day (electronic claim), given you have your physical debit card. The gap is the difference between the clinic fee and the Medicare benefit.
Telehealth
Existing patients only (as per clinic policy). Rebates may vary by item length and MyMedicare eligibility.
We believe that understanding your health costs is just as important as looking after your wellbeing. To ensure transparency, we encourage patients to familiarise themselves with potential fees before their appointment. Detailed information is outlined below, and our friendly reception team or practice manager is available to assist with any enquiries.
Thank you for choosing our clinic for your healthcare needs. We value your trust and are committed to providing professional and respectful care.
Payment methods
- EFTPOS/credit card; note any card surcharge if applicable.
- We do not accept inducements unrelated to care.
- No inducements unrelated to care: The clinic will not accept gifts, incentives, or benefits that are not directly connected to providing healthcare services. This ensures ethical practice and compliance with AHPRA and Medicare rules, avoiding any perception of bias or conflict of interest.
- Essentially, it reinforces financial transparency and ethical standards—patients pay for their care only, and the clinic does not engage in promotional or non-health-related inducements.
Financial consent
- The clinical team will provide an estimate before treatment, where feasible, and discuss any out-of-pocket costs so you can make an informed decision.
- Please set the expectation that the fee update happens yearly around the end of the financial year, so the practice fees currently on the website are for 2026 to the end of June 2027.
Why are we doing this: Publishing typical fees and estimated gaps improves transparency, like other private clinics in Melbourne.
Fees & Billing
Effective from 1st of July 2026
Family Health Clinic Malvern is a private billing practice. Bulk Billing is NOT available. However, we offer discounted rates to government concession card holders and children under 15 years.
After hours gap includes 5pm-8pm on weekdays, and all-day Saturdays and Sundays.
Standard Consultation Fees
Regular Fees (Before 5pm, Mon-Fri)
| Fee | Rebate | Gap | |
| Standard Consult | $113.35 | $45.05 | $68.30 |
| Long Consult | $218.20 | $87.10 | $131.10 |
| Prolonged Consult | $320.05 | $128.35 | $191.70 |
| Telehealth | $113.35 | $45.05 | $68.30 |
Regular Fees (5pm-8pm and All-Day Saturday)
| Fee | Rebate | Gap | |
| Standard Consult | $128.30 | $45.05 | $83.25 |
| Long Consult | $243.85 | $87.10 | $156.75 |
| Prolonged Consult | $332.90 | $128.35 | $204.55 |
| Telehealth | $128.30 | $45.05 | $83.25 |
After-hours Regular Fees (Weekdays after 8pm, Saturday after 1pm and ALL-DAY Sunday)
| Fee | Rebate | Gap | |
| Standard Consult | $ 144.65 | $ 58.65 | $ 86.00 |
| Long Consult | $ 257.30 | $ 100.55 | $ 156.75 |
| Prolonged Consult | $ 374.95 | $ 140.95 | $ 234.00 |
Mental Health Consultation
| Fee | Rebate | Gap | |
| Mental Health Care Plan | 240.95 | $126.35 | $114.60 |
| Mental Health Care Plan (After hours) | 250.95 | $126.35 | $124.60 |
Under 15 & Government Concession Card Holders
| Fee | Rebate | Gap | |
| Standard Consult | $ 96.20 | $45.05 | $ 51.15 |
| Long Consult | $ 182.90 | $87.10 | $ 95.80 |
| Prolonged Consult | $ 268.70 | $128.35 | $ 140.35 |
| Telehealth | $ 96.20 | $45.05 | $ 51.15 |
Under 15 & Government Concession Card Holder (Weekdays 5pm – 8pm and All-Day Saturday)
| Fee | Rebate | Gap | |
| Standard Consult | $ 108.00 | $45.05 | $ 62.95 |
| Long Consult | $ 205.35 | $87.10 | $ 118.25 |
| Prolonged Consult | $ 279.40 | $128.35 | $ 151.05 |
| Telehealth | $ 108.00 | $45.05 | $ 62.96 |
After-hours Fees – Under 15 & Government Concession Card Holders (Weekdays after 8pm, Saturday after 1pm and ALL-DAY Sunday)
| Fee | Rebate | Gap | |
| Standard Consult | $ 114.65 | $ 58.65 | $ 56.00 |
| Long Consult | $ 218.80 | $ 100.55 | $ 118.25 |
| Prolonged Consult | $ 310.75 | $ 140.95 | $ 169.8 |
Other fees (no medicare rebate)
| Fee | Rebate | Fee | |
| Holter Monitor | $55 | N/A | $55 |
| ECG monitoring | $45 | N/A | $45 |
| Treatment Room Fee | $100 | N/A | $100 |
| Dressing – Complex | $55 | N/A | $55 |
| Dressing – Simple | $30 | N/A | $30 |
Important Notes
Payment
All fees are payable on the day. We accept EFTPOS and credit cards.
Medicare Rebates
Rebates can be claimed electronically at the time of payment, given that you have your physical debit card.
Patients Without Medicare
Patients without a Medicare card must pay upfront. We will provide an invoice so you can claim through to your private health insurance (e.g., Bupa, Medibank, NIB, etc.).
After-Hours Definition
Weekdays after 6 pm–8 pm, after 1 pm Saturdays, and all-day Sundays.
Cancellation Policy
Missed appointments still do not incur a fee, but please cancel ahead of time so we can offer the slot to other patients in need.
Medical Transfer Records Fee
Our clinic is fully private, and a $30 administrative fee applies for transferring medical records to another clinic.
WorkCover/Insurance
All WorkCover patients must pay upfront, and we will provide invoice so patients can claim it back from insurance (including Allianz, DXC, EML, Gallagher Bassett, TAC, UHG, WorkCover).
Clinical Notes, Medical Records & Reports Requests (from WorkCover, Insurance, Law Firms, etc.)
Our clinic operates under a fully private billing model. Any requests for medical records, reports, or clinical notes are subject to fixed fees, regardless of insurer. These charges will be communicated clearly before we begin processing.
In line with Medicare and patient-consent obligations, our private billing fees are set independently of Medicare benefits and disclosed before service is provided.
We are fully committed to assisting you promptly once payment is received. We appreciate your understanding that preparing these medical documents requires valuable clinician time beyond standard consultations.
No inducements without terms
No outcome promises
Transparent fees and gaps for informed financial consent
Frequently Asked Questions
Why do fees vary?
Fees depend on:
- Appointment length (standard, long, prolonged)
- Time of day (regular hours vs after-hours)
- Type of service (e.g., mental health care plan)
- Eligibility for discounts (children under 15, concession card holders)
Does the billing policy apply to all doctors?
Yes, our practice billing policy governs the entire clinic, including locums and independent contractors. If you have a prior arrangement with your usual doctor, please note that this does not automatically apply to other doctors in the clinic if your usual doctor is not available.
What is the “gap” payment?
Can I claim my rebate immediately?
Yes, we process Medicare claims electronically at the time of payment, so your rebate goes directly to your nominated account provided you have your debit card available.
Do you bulk bill?
No, we are a private billing practice. However, we offer discounted rates for children under 15 and government concession card holders.
Why are after-hours fees higher?
After-hours consultations incur higher costs due to extended staffing and operational requirements. We clearly display these fees so you can make an informed choice.
Why do we charge for post-wound care and dressing packs?
Post-wound care and dressing packs involve clinical materials and consumables that are not covered by Medicare rebates. These charges support the use of sterile supplies and appropriate wound management.
What if I miss my appointment?
Missed appointments do not attract a non-attendance fee (no Medicare rebate), but we ask that you please cancel early so we can offer the slot to another patient.
Do you accept WorkCover or insurance patients?
Yes, but payment is required upfront. We provide an invoice so you can claim reimbursement from your insurer.
How can I pay?
We accept EFTPOS and credit cards. All fees are payable on the day of service.
