Care Made Convenient
Life can be busy and unpredictable, and we understand how hard it can be to find time for an in-person appointment. At Family Health Clinic Malvern, your health matters, and so does your time. While seeing your doctor face-to-face often provides comprehensive care, we know that sometimes distance, travel, or other commitments make it challenging.
That’s why we offer telehealth and telephone consultations as part of our broader family medicine services, giving you access to professional medical advice wherever you are. Since the introduction of telehealth during COVID-19, this service has become an essential way to support access to care.
Through a telehealth appointment, your GP can assess symptoms, provide clinical advice, issue prescriptions where appropriate, and support concerns such as mental health conditions. They may also order pathology tests, arrange specialist referrals, and discuss results, depending on your needs, without attending the clinic in person. These consultations may be eligible for Medicare rebates, making them both convenient and accessible.
If your condition requires a physical examination, your doctor will recommend an in-person visit to ensure appropriate care. Our goal is simple: to make healthcare accessible, supportive, and tailored to your needs.
What to Expect from a Telehealth Consultation
Book Your Telehealth Appointment
Schedule a telehealth or phone consultation at a time that suits you.
Speak with Your GP Remotely
Discuss your symptoms, concerns, and medical history with your GP over the phone or via telehealth.
Care Planning and Advice
Your GP may provide clinical advice, develop a management plan, and discuss suitable care options. This may include prescriptions, referrals, or further investigations where appropriate.
Follow-Up and Ongoing Care
Follow-up consultations may be arranged to review your progress and adjust your care plan if needed.
Telehealth Appointments
At Family Health Clinic Malvern, we make it easy for our patients to access care from the comfort of home. Telehealth appointments are designed for convenience and continuity and may support ongoing care, including management of chronic conditions where appropriate. Simply schedule a phone consultation, and your GP may:
- Assess your symptoms and provide clinical advice
- Issue prescriptions where appropriate
- Arrange pathology tests and specialist referrals
- Discuss test results and next steps
Book a Telehealth Appointment
If you are unable to attend the clinic in person, a telehealth consultation may be a suitable option for your needs. The practitioners at Family Health Clinic Malvern are experienced in conducting telehealth consultations and can provide guidance based on your individual situation.
During your appointment, you can speak with a GP from the comfort of your home and discuss your concerns. If an in-person visit is required, your GP will advise you on the next steps.
If you are unsure whether telehealth is appropriate for your needs, our team can assist you in choosing the most suitable option.
Book your telehealth appointment or contact our team to learn more.
Our Practitioners
Dr Neda Beikaee
MD, FRACGP. Dip.Skin Dermoscopy
General Practitioner
Frequently Asked Questions
Does Medicare cover telehealth services?
Telehealth is a method of delivering medical services, including GP and allied health services. Some telehealth consultations may be eligible for Medicare rebates under the Medicare Benefits Schedule (MBS).
Do you have to pay for telehealth?
Telehealth consultations are billed similarly to in-person consultations and may involve an out-of-pocket cost. Medicare rebates may apply depending on eligibility.
Can you get a prescription from telehealth?
If clinically appropriate, your GP may issue a prescription following a telehealth consultation. This may be provided as an electronic prescription or arranged for collection.
Who is eligible for telehealth?
Eligibility for telehealth consultations may depend on current Medicare guidelines. Please contact our reception team for the most up-to-date information based on your circumstances.
What is telehealth used for?
Telehealth appointments allow patients to discuss medical concerns with a GP remotely, typically via phone. They may be suitable for a range of non-urgent concerns, follow-up appointments, or when attending the clinic in person is not practical.
