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As the first point of contact for patients, the Medical Receptionist plays a crucial role in creating a positive and welcoming experience for everyone visiting our clinic. This position requires excellent communication skills, attention to detail, and a commitment to providing exceptional patient care.
We are looking forward to offering this position to an enthusiastic , team-player with positive attitude receptionist.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience to Mss Lilia Manok at Alternatively, you may call (03) 7033 0288 during business hours. Please include “Medical Receptionist Application – Family Health Clinic, Malvern” in the subject line.

Family Health Clinic Malvern seeks an enthusiastic casual receptionist to join our busy team. The successful applicant must have proven interpersonal skills, organisational skills, excellent customer service skills, a high level of computer skills and the ability to work under pressure in a challenging and changing environment.

Practice Hours:

Monday – Friday 8:30 am – 8 pm

Saturday & Sunday, 9 am -1 pm

Receptionist Position

Duties and Responsibilities:

  • First point of contact for the business providing timely, professional, friendly and empathetic customer service in person and over the telephone.
  • Ensure patients’ immediate and ongoing care needs are met before and after consultation.
  • Accurately process patient payments via cash, EFTPOS, and direct bill transactions.
  • Communicate effectively with patients, doctors, practice nurses, management and other support staff.
  • Responsible for day-to-day accounting re: practice management billing software (Best Practice)
  • Perform routine office tasks such as sorting incoming mail, filing, photocopying, faxing, scanning and any other office errands as required.


Essential Criteria:

  • Previous experience as a receptionist, either Medical or other
  • Demonstrated organisational and administrative skills
  • Excellent written and verbal communication skills
  • Ability to communicate comfortably and effectively with the diverse community service in this Medical Practice
  • Excellent telephone manner
  • Ability to accurately record and transfer messages
  • Demonstrated high computer skills, Best Practice clinical software and HotDoc online booking system.
  • Demonstrated ability to multi-task and work under pressure

Desirable Criteria:


  • Knowledge of Best Practice and HotDoc is an advantage
  • Previous experience within the medical industry
  • A customer service background and prior experience in Reception are highly desirable.


The remuneration is negotiable and depends on the candidate’s years of experience and knowledge.


If you meet the essential criteria, we look forward to receiving your application for this fantastic role. We are keen to support you and your future career opportunities and welcome your responses.

Should you have any enquiries about this position, please do not hesitate to contact Mss Lilia Manok at (03) 7033 0288 during business hours. Family Health Clinic is an equal-opportunity employer, and we encourage individuals from diverse backgrounds to Apply Now.

Frequently asked questions...

We are located in Malvern, Victoria with the entire address being Family Health Clinic Malvern, 76 Glenferrie Rd, Malvern VIC 3144.

We offer child healthcare services, chronic disease management, family medicine, health assessment service, immunisation, mental health services, minor surgical procedures, pathology services, skin check, vaccination, travel advice, teleconsulting, workcover & TAC

We are not a bulk-billed practice and we charge fees at the time of consultation. We do have some services that are covered in part or entirely by Medicare. Our approach takes the quality of treatment into account as we try to provide the best possible service and attract the best practitioners in the region.

Yes, our specialist general practitioners are available to attend after-hour consultations. The easiest way to book an appointment is through our online booking platform which can be found here.
Book an appointment

Yes, while making an online appointment on our website, you can choose a specific practitioner from the list available.

Christmas Hours

  • 22nd Dec – 8:30 am to 3:00 pm

  • 23rd Dec – 9:00 am to 1:00 pm 

  • 24th – 26th Dec – CLOSED 

  • 27th – 29th Dec – 9:00 am to 3:00 pm

  • 30th Dec – 9:00 am to 1:00 pm

  • 31st Dec – CLOSED