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Our services...

Telehealth Services are available for existing patients

Since COVID-19 restrictions came into place in early 2020, medical professionals have adapted their offerings to ensure patients can still have consultations. Telehealth appointments are an excellent option for those who are isolated or have some common coronavirus symptoms but need to see a GP for other issues. GPs can assess symptoms for diagnosis, generate scripts for medicine, order pathology tests, arrange specialist referrals and discuss results over the phone with patients. Medicare deems these sessions as eligible for rebates.

If a Telehealth consult is not sufficient for your medical problem, the doctor will suggest a face-to-face appointment or otherwise.

What to expect...

Make an Appointment

Book an appointment that work for you

Talk to us

Chat to your GP about your health concerns.

Make a plan

We will develop a plan and offer recommendations.

Follow up

Execute plan, track your progress and achieve wellness.

Seek help today. Make an appointment to speak to us.


Telehealth appointments can be booked quickly at Family Health Clinics Malvern. Via a scheduled phone call, our GPs can assess your symptoms for diagnosis, generate scripts for medicine, order pathology tests, arrange specialist referrals and discuss results over the phone with you in the comfort of your home.


Our experienced practitioners know the right questions to ask during a Telehealth consult to make your time worthwhile. If the GP thinks you need to come in to get your symptoms looked at physically, they will advise. Feel free to contact our clinic to discuss whether a Telehealth phone consultation will be a suitable appointment method for you.

Our Practitioners ..

Frequently asked questions...

Telehealth is a method of delivery for medical services including GP, dental, midwife, allied health and more. Medicare has listed these under the MBS (Medicare benefits scheme) to enable rebates.
Just like a regular consultation at our clinic, telehealth consultations incur an out of pocket cost. However, Medicare covers some of the cost therefore, rebates are available.

Yes. If your practitioner deems prescription or pathology tests necessary following a Telehealth consult, they can arrange for an e-script or leave a hardcopy at their reception for collection. Feel free to ask our clinic staff about the process.

Guidelines around who is eligible for a telehealth consult are changing. Feel free to discuss your needs with our receptionist to get the most up-to-date information.

Telehealth appointments are a convenient way to discuss medical concerns with a GP without physically entering the practice. These take place over the phone. At the moment, Telehealth calls are mostly carried out if patients are experiencing covid-19 symptoms, to ensure that they do not put others at risk. Or if they are isolating or unable to leave home due to pandemic restrictions. Many conditions can be successfully diagnosed and treated with an initial Telehealth consult.

Christmas Hours

  • 22nd Dec – 8:30 am to 3:00 pm

  • 23rd Dec – 9:00 am to 1:00 pm 

  • 24th – 26th Dec – CLOSED 

  • 27th – 29th Dec – 9:00 am to 3:00 pm

  • 30th Dec – 9:00 am to 1:00 pm

  • 31st Dec – CLOSED